Ticket FAQ

General questions

  • What kind of ticket should I get?
    We sell three types of tickets: day tickets, weekend tickets and VIP Weekend tickets. If you’re looking to get the full 56-hour experience then you should definitely purchase a weekend ticket. If you want to cut queues, get extra goodies and a free locker, then purchase the VIP ticket.

  • What does a VIP ticket entail?
    A VIP ticket has the following perks and goodies on top of the regular ticket:
    • Early access to the halls (Dealer Room and Theater), rooms and skip queues;
    • Skip the queues at Signing Sessions;
    • A front row seat at the concert;
    • Lots of goodies: VIP-badge with unique design, T-shirt, water bottle, wristbands;
    • A medium locker for the weekend;
    • Various discount codes and coupons from our sponsors.
  • What are the entry times for each ticket? 
    A weekend tickets gives you access to the con from opening to ending: that’s 56 hours from Friday 12:00 to Sunday 20:00. 
    A day ticket has the following opening times depending on the day:
    • A Friday ticket grants you access to the festival from 12:00 to 24:00. That’s 12 hours of convention fun!
    • A Saturday ticket is from 10:00 to 24:00, so 14 hours.
    • Finally, a Sunday ticket allows entry from 09:00 to 20:00, which is the shortest with 11 hours.
  • Do I need to print my ticket?
    We advise you to print your ticket, but we can also scan your ticket on your phone. Be sure to have your ticket ready and your phone brightness on high.

  • Is the hotel included?
    No, it is not included. You will have to make your own sleeping arrangements, possibly at one of the festival hotels but many visitors stay at other hotels in the area. See the hotel information page for more details.

  • Do I have to put my real name on the ticket?
    Yes!
    We see our festival as a place where real live meets the Internet. We have a separate field for your Internet/Forum/Facebook nickname that we will print above your name in a larger font on your badge. If you want people to call you by your nick, just ask them. It is quite common and many visitors will do so even without being asked. However, almost all the people you meet will have also their real name on the badge. If you want to meet or make friends not trusting them with your name, while they trust you with theirs, is not a good start in our opinion.
    On the other hand we do not check your credentials so you can enter a false name if you want to, but if you have to identify yourself for an 18+ event or you loose your ticket or your badge and you did not enter your real name you will have a problem that you could have avoided.

Your Ticket Provider

 

We switched to Your Ticket Provider in 2018, so here are some frequently asked questions about their service (more here, though the website is in Dutch). 

  • I can’t find my ticket?
    They’ve most likely been sent to your spam box, but if you can’t find your ticket there then you can ask for a new ticket via https://www.yourticketprovider.nl/ticketopvragen. You can also mail to info@yourticketprovider.nl. 

  • What are the payment methods?
    You can pay via iDEAL, PayPal, VISA, MasterCard, Maestro, V Pay SOFORT and Bancontact. Please note that there are transaction costs for these payment methods.

  • I’ve entered the wrong emailaddress. Can I still get my ticket?
    A typo can happen to anyone. Please contact Yourticketprovider at info@yourticketprovider.nl with your ticket reference number (found on your bank statement) and don’t forget to mention the wrong email address. They’ll send you your tickets if all information is correct.

  • Where can I find the reference number?
    You will find this number on your payment to Yourticketprovider (Stichting Mollie Payments). The number begins with the letters REF and is then followed by digits.

  • I can’t make it to the event anymore. Can I sell my ticket?
    You can sell your ticket via Yourticketprovider. This is 100% safe. The buyer will receive a new unique ticket after paying and your old ticket will become invalid. 


Ticketbooth Open

Order your tickets now!

BUY YOUR TICKET Archonia
J-POP in cooperation with:
  • Aniway
  • Archonia
  • Bit Agency
  • CrunchyRoll
  • Game Mania
  • Warner Brothers Games
  • Hercules
  • Mindscape
  • Nationaal Videogame Museum
  • Republic of Gamers
  • Samsung
  • Ziva Events
  • AFK e-Sports
  • GameRoomS
Design & development by Bit Agency